IDP ProCare™ Services
Premium support designed to keep you running
Priority Support. Rapid Recovery. Peace of Mind.
Fast, reliable support to keep your operations running without disruption.
Designed for Continuous Operation
IDP ProCare is a premium service program designed to protect your IDP card printing investment and keep mission-critical card issuance running without interruption.
Stay Productive. Stay Secure.
Backed directly by IDP, ProCare delivers faster response times, priority technical support, and accelerated replacement options—so your team stays productive, and your operations stay secure.
Reliable Support When It Matters Most
Whether you manage employee badges, student IDs, visitor credentials, or secure access cards, IDP ProCare ensures expert support when it matters most.
What ProCare Delivers
Advanced Unit Replacement (Hot-Swap)
In the event of a hardware failure, ProCare customers receive expedited overnight replacement units to minimize downtime and keep card issuance moving. Faster Shipping Options - Replacement units ship faster than standard warranty service, reducing operational disruption and emergency workarounds.
Dedicated Expert Diagnostics & Troubleshooting
You'll have access a dedicated ProCare hotline connecting you directly to a Level 2 or higher technician for faster support, along with remote diagnostics and guided troubleshooting from IDP experts.
Annual Proactive System Check & Firmware Optimization
We perform a remote review of printer performance, settings, and calibration, verify optimal performance and durability, and proactively apply firmware and driver updates to ensure maximum stability.
Predictable Support Costs
A single annual service plan helps eliminate unexpected repair costs and ensures predictable budgeting.
Who is IDP ProCare for?
IDP ProCare is ideal for organizations where reliable ID card issuance is essential to daily operations. Corporate, education, healthcare, and government environments depend on uninterrupted printing to support security, access control, and compliance.
ProCare minimizes downtime with priority support and faster replacement options, helping organizations stay productive, secure, and operational.
Ready for Faster Support and Less Downtime?
Let us simplify your printer support. Complete the short form and our team will be in touch.
IDP’s ProCare VS. IDP’s Standard Warranty
Frequently Asked Questions
What proactive maintenance does ProCare include?
ProCare includes an annual remote system check with performance review, calibration, and firmware updates to ensure optimal operation.
What happens if my printer goes down?
With ProCare, you receive priority technical support and expedited replacement options to restore operations quickly and minimize downtime.
How does ProCare help reduce costs?
ProCare offers a predictable annual service plan that helps eliminate unexpected repair expenses and reduces the impact of downtime on your business.
How do I get started with ProCare?
Simply fill out the form on this page or contact your IDP Americas rep, and our team will help you determine the right ProCare plan for your needs.
Ready to get started or interested to learn more?
Backed directly by IDP, ProCare delivers faster response times, priority technical support, and accelerated replacement options—so your team stays productive, and your operations stay secure.
Related Services and Products
Real Customers. Real Results.
See why more organizations are turning to IDP for reliable, professional card printing.
